Refunds & Returns Policy
Effective Date: 09/03/2025
Last Updated: 09/03/2025
1. Introduction
At Academic Template World, we are committed to providing high-quality digital products. As our products are digital and instantly accessible upon purchase, we have a strict no-refund policy except in specific cases outlined below. Please read this policy carefully before making a purchase.
2. No Returns for Digital Products
Due to the nature of digital goods, we do not accept returns or exchanges. Once a template has been downloaded or accessed, it cannot be returned.
3. Eligibility for Refunds
Refunds will only be issued under the following circumstances:
- Duplicate Purchase: If you accidentally purchase the same product twice, we will issue a refund for the duplicate transaction upon verification.
- Technical Issues: If you experience technical issues preventing you from accessing or using the product, and our support team is unable to resolve the issue, a refund may be provided.
- Incorrect Product Delivery: If you receive the wrong template due to an error on our part, we will either replace it with the correct one or issue a refund.
4. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Us: Email us at [email protected] with your order details, including the order number and a brief explanation of the issue.
- Verification Process: Our team will review your request and may ask for additional information or proof of the issue.
- Resolution Timeframe: Refund requests are typically processed within 5-7 business days upon approval. Refunds will be issued to the original payment method.
5. Non-Refundable Situations
We do not provide refunds in the following cases:
- Change of mind after purchase.
- Failure to read the product description before buying.
- Inability to use the product due to software compatibility issues (please ensure compatibility before purchasing).
- Unauthorized or fraudulent purchases.
6. Chargebacks and Disputes
If a chargeback or dispute is filed without contacting us first, we reserve the right to ban the user from making future purchases and take legal action if necessary.
7. Contact Information
If you have any questions about this policy or need assistance with a refund request, you can reach us at:
Academic Template World
41-50 2 West Park Villas, 319 Perth Road, Dundee, DD2 1NN
Email: [email protected]